The following is a best recollection of a conversation I had today. I have made a few changes in the interest of self preservation.

Woman: Thank you for calling “The PC Place”

Me: Service Please

Woman: Can I help you?

Me: Um, are you in service?

Woman: No.

Me: Can I speak with service please?

Static filled classic rock hold music

Man: Service

Me: Hi, this is J. I’m calling about my computer. Is Rick there?

Man: Nope. Rick went home. What do you need him for?

Me: I just wanted to speak to him about my computer. But you may be able to help me. What is your name?

Man: Bo.

Me: Okay Bo. I was just checking on my computer. Do you know what the situation is?
Bo: Who did you say you are?

Me: J.
Bo: Yeah. I know about it.

Me: Can you tell me whats going on with it?

Bo: What do you want to know?

Me: Have you guys finished troubleshooting?

Bo: Yep.

Me: So whats wrong with it?

Bo: We don’t know yet.

Me: So you’re not done trouble shooting?

Bo: Yes we are. (For some reason, he’s already defensive.)

Me: So…can you fix it?

Bo: Sure.

Me: What does it need?

Bo: We won’t know that until we’re done fixing it.

Me: But you don’t know whats wrong?

Bo: No.

Me: But you’re done trouble shooting?

Bo: Hey! I’ve been trouble shooting computers since 1985. I don’t need you calling me with all your fancy doubletalk.

Me: Okay Bo. I think we got off on the wrong foot here and I’m not sure how that happened. Maybe I should just call Rick tomorrow.

Bo: No you can talk to me about this.

Me: I don’t think we’re communicating very well.

Bo: Fine. I’ll tell Rick you called. What’s your name?

I’m still not sure what the heck that was all about. I guess I’ll find out on Monday.